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this post was submitted on 13 Nov 2023
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I liked them as well, those self checkouts. Use the app from the store, scan what you need, have a total at hand, checkout and leave. That was how it went at the start.
Now it's:
When you're just going for the crate of beer, you're at least 5x as long busy by jumping trough all hoops at self scan and get treated as shoplifter to boot as well. I'm done with self scan. (especially with the shop closest to home, they lost a customer)
...app? Sticker? Tf going on where you live?
Don’t know the English word for it but we bring back bottles (plastic, glass, beer cans) and beer crates for the store who then dispose of them / recycle and we get some money in exchange. Probably why he needs the sticker?
Oh neat, our program for that is not worth it at all lmao
Neither is it here. You’re lucky in you get 15cts for a bottle. If you’re not in need of the few extra euros, most people I know give the bottles to homeless folks so they can get a bit of cash out of it.
In short: massive distrust of the customers.
Also, loyalty cards cost money to make, so they discurrage the use of those as well. You can use handscanners from the store itself, but then you'll have to scan the virtual card in the app to be able to start shopping, have a cumbersome scanner and no total for your groceries displayed. WHen you still need the app, why not scan with it.
The sticker seems to be for personel after checkout to see that the crate of beer has been bought and paid for (with the receipt, although legal, not being good enough.
Even though there is a huge distrust, still those self scan isn't been dismantled and replaced by regular checkouts, nah, that would be to logical and you'd have to admit you made a mistake.
Yeah, that's what was the situation here as well, until the grocery prizes exploded and customers started to scan a few items and taking the rest without paying. (so yeah, shoplifting made very easy) Especially this store seems to be a target, as it's way out of the regular routes. It looks like they're starting to notice the drawback of the idea.