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submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

UnitedHealth uses AI model with 90% error rate to deny care, lawsuit alleges | For the largest health insurer in the US, AI's error rate is like a feature, not a bug::For the largest health insurer in the US, AI's error rate is like a feature, not a bug.

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[-] pdxfed@lemmy.world 19 points 1 year ago

The idea that when you're overbilled or misbilled, if it IS caught, all the insurerer will do (if you're lucky) is correct it. This gives them no incentive to actually not do it again.

As you said, expected and completely predictable behavior.

[-] BrianTheeBiscuiteer@lemmy.world 10 points 1 year ago

Not just the insurer. I've had a few hospitals and doctors file claims that the insurer rejected because they didn't follow the right process or use the right code. A few times I couldn't get the provider to refile and I had to make up for their incompetence (i.e. paid the full amount out of pocket). For all the times I did get them to correct their mistakes I didn't get any kind of discount or credit.

this post was submitted on 17 Nov 2023
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