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Daily Discussion Thread: Wed 22 Nov 2023
(aussie.zone)
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this post was submitted on 21 Nov 2023
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sooo it looks like I need to take auspost to the ombudsman. Yay.
"oh we can't access your site george puling into your driveway is an oh&s issue george because what if I can't get out george you're near an intersection george" looks pretty fucking pathetic next to video footage of their van sailing past the property at 60kph and a literal 50-entry log across two months of amazon, civic, toll, tnt, petcircle, eco247 and soilworx with an articulated dumper all using it without issue.
Not my area of expertise at all, but it is probably worth listening to their perspective at least before you go there. As Government, I can believe they'd have safer OH&S policies to the other private companies who are doing deliveries. Those logs of yours will be super helpful still in demonstrating that the driveway is safer than it looks from a map. Whoever is citing OH&S is going to be going off a map.
A site survey by a local council and a report saying "this is fine" will probably leave AustPost with no option at the very least other than to visit in-person and say why everyone else is wrong and the driveway is unsafe. Then go to the ombudsman.
I've only really worked with the Telecommunications Ombudsman, and I was the ISP at the time (so, the other side of the dispute). But if the customer hadn't at least attempted to resolve the matter with us before going to the TIO, they were referred to us anyway.
oh we've attempted to resolve multiple times. Pointed out that there is no access impediment to the driveway, this is a standard suburban block in a standard metro suburb with a 13m long standard smooth cement paved driveway that's actually the widest I've ever lived in. And it's one driver being an absolute cock because I have records - and footage - of Auspost delivering without so much as a blink when it's a different driver on the route. It's not a map issue.
I dont' ombudsman lightly. I literally have eight different attempts to resolve this with auspost on record. First they claimed they couldn't access the site. When that got destroyed they claimed there was the van in the driveway. When THAT got disproven they claimed it was traffic and now it's OH&S. Fulla shit.
Then proceed, mighty champion. If you've got all that, then you have been more than reasonable. Particularly if you have other drivers delivering.
Same for energy, used to work in energy and the ombudsman would refer customers back to us if they had not attempted to resolve the issue with us. 99% sure it's the same for most ombys
Can confirm it is that way with AFCA (previously known as Financial Services Ombudsman)