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Spam calls and texts are driving me fing crazy anyone have suggestions?
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I pretend to be another call center. Or an IVR.
"Thank you for calling Punkadye Laboratories and Archives. My name is Terry. May I have your GSN number please?"
I don't know what a GSN number is; just something that I made up. Once in a while, I get an actual person, but I insist that I have "their latest GSN or a recent invoice," before I continue. I have "a call center voice," and can reasonably fake gender neutral.
Sometimes I answer, "Thank you for calling Punkadye Laboratories and Archives. Please listen closely, as our menu options recently changed. If you know the number of your party's extension, you may dial it at any time. If this is a billing question, please press 1. If this is technical support, please press 2."
Rarely does the call get past the press one part. Often this cuts the latest wave of calls quickly.
They've ALWAYS changed... ๐ญ
How is it recent? This is recorded. When you said "recent", did you make a little note take that word out it a month or so?
The person who recorded our IT department's ivr message hasn't worked here for almost a decade, but the message still says "the options have recently changed.."