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Epic explains why it hasn't sued Nintendo, Sony and Microsoft over 30% fee
(www.gamesindustry.biz)
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Responsive support? On Steam?
Apart from the forums, Epic offer all those things and take only 12%. Microsoft offer most of those things and also take 12%.
Hosting a forums platform costs almost nothing. Moderating them like Valve, expecting the game creators to do the work and doing an extremely poor job, with each big game hub filled with toxicity and people earning points for racism and other forms of bigotry, is certainly not worth 18%.