Please give him my genuine thanks for his service! I also have people I love that work in the field and see behind the curtain so to speak, so I do get a little excited when I can share with others and praise this thankless but very critical and understaffed job in our society. I hope his 2020 wasn't as bad as the people I knew and he managed to avoid getting sick in those small offices.

But yeah waffle house is a great joke for this too I think! Actually perfect, deal with the worst of shit, no backup or authority to shut down shitty ppl, and always open even when conditions are unsafe.