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this post was submitted on 26 Dec 2023
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The point is that Amazon would help you out when your stuff was broken, missing, or mistaken. They won’t lift a finger to fix their own errors now.
That’s not my experience. I recently got in touch with them about some Jabra earbuds that were just over two years old and had developed a fault. I was prepared to quote the UK consumer rights act to them, but it wasn’t necessary. They refunded them immediately and said I didn’t need to bother returning them.