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this post was submitted on 26 Dec 2023
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You expect a company to let you keep stuff that they send you wrongly? Let me know which company still has this policy. I need to trick them into sending me some very expensive graphic cards wrongfully
I didn't say that they should, I said that they did. And they did it to overcome people's hesitation to buy online. You take a risk ordering online because you don't physically pick the item you want.
Your comment is relevant nonetheless since I suspect they stopped their original return policy because of scams.
The point is that Amazon would help you out when your stuff was broken, missing, or mistaken. They won’t lift a finger to fix their own errors now.
That’s not my experience. I recently got in touch with them about some Jabra earbuds that were just over two years old and had developed a fault. I was prepared to quote the UK consumer rights act to them, but it wasn’t necessary. They refunded them immediately and said I didn’t need to bother returning them.
Depends where you live but unsolicited goods acts will often let you keep stuff in this way.
It's their responsibility to get product they sent wrongly back.
Yes, within reason. I'm actually not sure where that line is drawn though. Like whether sending a pre-paid shipping label and asking you to drop it off at a nearby UPS store is enough or if they actually have to have someone pick it up from your home or wherever it was shipped to.
You might already know this, but be mindful that if a company sent you the wrong thing and it wasn't a gift or solicitation, (i.e. an error - even if it was a preventable error) you do legally have to give it back if asked. Which is fair IMO. If I'm sending something expensive and fat finger the address, I'd want it back too.
On the last return I did, I wasn't reimbursed until it was received at their depot. Which was only an extra day.