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this post was submitted on 26 Dec 2023
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It's their responsibility to get product they sent wrongly back.
Yes, within reason. I'm actually not sure where that line is drawn though. Like whether sending a pre-paid shipping label and asking you to drop it off at a nearby UPS store is enough or if they actually have to have someone pick it up from your home or wherever it was shipped to.
You might already know this, but be mindful that if a company sent you the wrong thing and it wasn't a gift or solicitation, (i.e. an error - even if it was a preventable error) you do legally have to give it back if asked. Which is fair IMO. If I'm sending something expensive and fat finger the address, I'd want it back too.
On the last return I did, I wasn't reimbursed until it was received at their depot. Which was only an extra day.