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I.R.S. to Begin Trial of Its Own Free Tax-Filing System
(www.nytimes.com)
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Yeah, it's not flawless, but it's straightforward to use, which really is the thing you need for this kind of service, since it's intended to be used by normal people rather than experts. The one and only thing that our glorious Conservative overlords have done well in the last 13 years is modernising a lot of official administrative processes like this so they can be done digitally and without a load of needless complexity.