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Chick-Fil-A staff in the rain.
(lemmy.world)
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this post was submitted on 07 Jan 2024
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A Boring Dystopia
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Taking drive through orders
WTF, really? People around here order using a touchscreen, same as the kiosks inside. If you want you can press a button and talk to someone inside to ask a question. But the UI on the kiosks is pretty good, ordering is easy and it includes all the info you could ever want. I've never had a reason to press the assistance button, but I like it's there.
Sending actual people to stand in the rain for such a simple task seems very weird to me.
Volume. Cfa are extremely busy. It’d hard to grasp how much chicken they sell.
The order takes typically walk the line to take all the orders that way they just pull to the window to get their order.
Some states asked cfa to help with Covid vaccine coordination since they are experts at handling large crowds.
Which states asked for CFA help? That seems ridiculous.
A quick search turned up one town in SC, but I'm not seeing much else.
It's really not at all ridiculous to seek knowledge from experts when implementing a new system. However, it's not surprising people wouldn't think of the overlap between fast food and vaccine distribution, especially since most fast food does a piss-poor job of managing their own lines.
ordering on phones / kiosks is far far better in every way - no awkward interactions, you can see the price of everything, take as long as you need, see the ingredients in everything, see what you can modify / at what price, you know you've entered it accurately, etc.
only people against it are technology-reticent boomers whose only joy comes from bossing around underpaid workers. unfortunately we have a lot of those in the US; they also think seeing people being humiliated like this is actually smart business and a blessing unto the workers. and this particular chain heavily caters to those sorts of people
I don't like having to use public touchscreens. People are filthy and never wash their hands. I don't want to touch the same things they do.
Providing jobs is very much in alignment with their professed political beliefs... Spending the kind of money they did on these ridiculous rain suits also is, to a degree. Not speaking for or against it, just sayin that's the professed beliefs.
Conservatives don't like anything that threatens entry level jobs. It's the basis of their approach to immigration (incorrect logic IMHO) and they apply the same to automation (correct logic, but there's better answers for that problem).
The kiosks in our area rarely work, usually because they aren't plugged in. The kids working there make well over twice the minimum wage though, because there's a LOT of competition for jobs since COVID (lots of folks jumped on the work from home train), so it's a good thing. Walmart didn't replace anyone at all after COVID, they went full self checkout/kiosk. There's less than half the pre-covid workforce, and I doubt the ones remaining are seeing any of the money Walmart saves on payroll from it. I'm certainly not getting any of those lost wages when I scan my entire grocery cart for them...
Robots are more expensive than human labor I guess...
I don't think you understand the throughput these places are moving lol.