I like the customer service and overall quality of the place, I've never seen a bad store. I'm not crazy about their chicken (Popeyes is better imo), it's not the best but you'll never roll the dice on whether you got what you ordered or if there is a problem. Also, from what I hear, they pay very competitively and take care of their employees (could be wrong).

I haven't deliberately eaten there in years (occasionally I'll have it if it's catered or if everyone else wants to go), because they have really terrible politics and support things I disagree with.

Also, the place has a vibe I hate, like preppy kids mixed with a church function. It just feels fake, the smiles, the "my pleasure", etc. it feels so fake it's unsettling to me. I like Popeyes because while I have to check my order to make sure it's ok, the person behind the counter is a normal person not a plastic cutout.