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this post was submitted on 13 Jan 2024
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The best part is when you try to find the "Contact us" option, and when you finally do, they connect you to a "Chatbot" whose sole purpose is to prevent you from talking to an actual person who might be able to solve your problem.
The other day my wife called CVS trying to get her prescription filled at a different location. I listened to her for 10 minutes in an infinite loop of listening to an automated voice and hitting menu numbers. At about the time I thought she was about to murder someone I asked "would you like help!". She said annoyed "I don't know what you're going to do that I haven't, but sure". I proceeded to hit 0 every time it tried to talk and it took hitting 0 like 50 times before it let me talk to a real fucking person. It's insane just how hard it is to actually talk to real people anymore. I don't care if the person barely speaks English and I have to use Google translate to fix my problem, you're expensive AI isn't better.
The whole point isn't to make it better but to "handle" the call as cheaply as possible.
If you just hang up in frustration at an automated system that's one less call the call center has to take and that allows them to reduce the staff