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DPD has disabled part of its online support chatbot after it swore at a customer (www.bbc.com)

submitted 10 months ago by L4s@lemmy.world to c/technology@lemmy.world

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DPD has disabled part of its online support chatbot after it swore at a customer::The parcel delivery firm says the mistake was a result of a system update, which has been disabled.

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[-] Fontasia@feddit.nl 7 points 10 months ago

Essentially someone posing as some sort of AI company sold DPD ChatGPT with some starting instructions, probably for at least 5 figures.

I'm sure if you poke around some freelancer website you too could spend an hour downloading a model and packaging it up for a company with a hundred million dollar market cap who wants to save $50,000 on outsourcing.

this post was submitted on 21 Jan 2024

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