this post was submitted on 21 Jan 2024
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How do I deal with a colleague that I can’t understand? He asked me something, I didn’t understand so asked again . Still didn’t understand. Didn’t know how to approach it -without coming across as insulting or looking stupid. yes he has an accent that makes it hard for me, especially over teams…. Usually not an issue for me but this one is a bit different than the usual
"Sorry mate, can you phrase it a different way? My brains a bit slow today" make it out as if its your fault.
After the second time you say "I'm sorry I'm still not understanding". If it's important enough they will make you understand by slowing down and articulating their words better or say "doesn't matter".
Maybe ask for an email or similar? The person MUST be aware that their accent is causing problems with communication - if they are adult and intelligent enough to be holding down a job.
think you might be underestimating how oblivious some folks can be though.