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this post was submitted on 23 Jan 2024
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Prime example that for a publicly traded company the people buying the products are not customers for whom to create value, but a resource to extract value from.
Shareholders are the real customers for whom they create value.
The entire point of maximizing profit is charging the most while expending the least.
It's a game of seeing how low people's standards are and trying to lower them even further.
As customers, the secret is to have higher standards. Unfortunately, this generation prides itself on avoiding conflict at all costs so they just take it up the ass and beg for more.
You hit the nail right on the head. They don't see their customers as people buying their products, where they typically would be incentivized to deliver a good product at a good price. Instead, they see their customers as people being trapped into some sort of shitty subscription with them, like a cable or cell phone provider.