I spent a couple of years doing contract work in a team that built the APIs that ran behind a fairly complex site; they understood that I was helping build the site, but really didn't get that I had nothing at all to do with the UI or content, and yes thank you for your suggestions about the layout but that's not something that I can "just go fix it" because a) change control is a thing and b) that part of the site is maintained by an entirely different team, from a different company, and I don't have access to their source code