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this post was submitted on 26 Feb 2024
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I'd recommend against this. I have a 2020 Titan XL and it's been nothing but headache. It's finally in an OK state after two years.
The QA is poor beyond belief and the support team is nearly useless. The chair shipped with defects resulting in very loud creaking in the backrest when you make any movement (enough to be heard on Zoom or across your home). What's worse is they KNEW about the defect and only sent you a small email about it after the item arrived. Returning the chair requires you to cover shipping, so they banked on people keeping a defective product.
It took them 6 months to replace the chair back and the replacement was even worse. It took them a month to replace THAT one and I had to call twice to get them to schedule a pickup for the first defective replacement they sent.
Finally, the seat bottom was replaced about 4 months ago because some metal wire started poking out of it.
Each interaction with support was awful, it doesn't matter how much detail or how many photos and videos of the problem you provide, it's ignored and you get put on a script.
In hindsight, I should have charged the stupid chair back. You couldn't pay me enough to have next chair be Secretlab.
It does look nice though.