I was given this contract by an ISP and challenged them on their marketing/privacy clauses - they said everything they are doing is legal. -- Spanish.. (lemmy.ml)

submitted 8 months ago* (last edited 8 months ago) by johnyma22@lemmy.ml to c/privacy@lemmy.ml

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The company is "Freedom Internet" in St. Cruz, Tenerife.

I've posted a review calling them out but they are stating:

What they are doing is entirely legal <-- Source for pre-ticked checkboxes: https://www.natlawreview.com/article/top-european-court-rules-pre-checked-cookie-consent-boxes-invalid -- Source for not having a privacy policy that is referenced in contract: https://gdpr.eu/data-privacy/
That the contract states they only share information with installers so they can provide the service... <-- this is an outright lie as per the privacy policy.

Can anyone tell me if the above is true?

They agreed to remove clause #2 (promotional offers) but said 1 and 3 checkboxes must be kept.

Also, can anyone access their privacy policy? I reported it as being a faulty URL but they state it works..

Notes: Edits for clarity and typos.

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[-] johnyma22@lemmy.ml 6 points 8 months ago* (last edited 8 months ago)

I asked them to check it(the privacy URL) and validate it wasn't user error and they accused me of "wasting their time"...

No need to apologize, I'm just trying to get clarity if I'm right to call them out or not..

[-] hemko@lemmy.dbzer0.com 5 points 8 months ago

Great customer support lmao

this post was submitted on 02 Mar 2024

29 points (82.2% liked)

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