Amazon driver put cardboard package in cardboard recycling bin due to be collected this week... delivery note explaining where parcel was had been placed in the bin too
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My instructions were "On the porch or under the shelter by the bins"
when the company as allocated at most 5 seconds per delivery and you've already spent 3, reading instructions is not going to happen. Gotta go fast
Yep, this is the essence of it.
Also keep in mind the quality massively depending on how "close" to the actual amazon delivery you are, company-wise. Is it an amazon driver doing your delivery? A contractor? That contractor's subcontractor? I think DHL once used 5 levels of subcontractors?
At some point, so much money has been skimmed off by so many managers that the driver is losing money by breathing between actions.
I'm sure it does nothing, but every time DPD/other fucks up a delivery by failing to even ring the bell and says "we missed you", I call up their customer service and waste their time complaining about the small amount of time allowed per package delivery.
I ask for drivers to be allowed more time. It's not entirely their fault (but some seemingly have no situational awareness).
That's the thing, I'm always hesitant to give negative feedback on the delivery given I know it's more than likely that the driver is both overworked and poorly paid.
The courier: Let's see... "on the porch or ... bins". Bin it is!
Interesting how the thought of knocking on the door also seems to have been short-circuited
Knocking on the door creates a period of wait with a random length which is only dependent on the driver in terms of maximum (i.e. "wait 1 minute and if no response leave it on the porch").
So it makes sense that if a driver is excessivelly pressed in terms of time-per-delivery, they won't do it.
Given the pay for and demands on these drivers, at best expect placing it in the "safe place" they see by skimming your notes and a ring immediatelly followed by leaving without waiting.
Want good service = pay for it.
Package is now sheltered by the bins, so to speak.
Maybe I need to erase the word "bin" from all delivery instructions. Too suggestive perhaps
Perhaps change 'by' for 'next to' and put an empty weather-resistant container by them? Put it before the bins, so it's the first thing they physically walk to.
Good ideas, thanks!
Not to be pedantic, but under shelter by the bins could be interpreted as the bins provided shelter to your delivery.
Not at all, thanks - I'll be sure to revise the directions to remove any doubt!
Amazon drivers mostly follow my directions. I find that they usually only ever snap a pic if they did.