It actually wasn't meant to be a full blown rant, I was actually just going to complain about how you have to die before you get a refund from them, but then I started remembering all the other odd things they do.

Readers on the trains can work at first, but they're a dumb idea in the long run. It was probably deemed the cheapest option when they were rolling it out, but eventually they're going to need new trains. And every train has anywhere between 2-6 readers per carriage X 3 carriages (with the possibility of doubling to 6 cars in the future), so it would end up being cheaper to just put your 4 readers at each station. Also they have full blown top up machines on the carriages, which is nice, but takes away seats and standing room

Wow even this became a rant :/