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"How to help someone use a computer.", a guide from 1996
(pages.gseis.ucla.edu)
This is a most excellent place for technology news and articles.
I'm trying to take a more active roll in training new machines operators at my job, and it's only because the current training manager actively does the opposite of 90% of the stuff on this list. I'm getting tired of being called in to "fix" stuff that's just an error of bad training.