I can't find it at all, I want quickly chat with customer service or even a competent bot (like a proper fucking millenial adult) & resolve it. But this isn't an option. I think I made it work, here's the steps:

Call (🙄🙄🙄🙄🙄🙄🤡) Amazon cust service 18882804331

Let bot speak, verify account by text (say yes), Text message: Are you calling Amazon? Yes

Now start saying NO. Bot must finish speaking 🙄🙄🙄 Are you calling about this purchase? NO. Another purchase? NO. Amazon device? NO. You say no 4-5x & bot says "Let me get someone for you."

Tell human customer service representative that you'd like future shipments shipped in paper envelopes, not plastic bags.

With my experience, 'Odie' briefly put me on hold for ~3 mins. He came back on & said there was a note put on my account, and my future purchases should come in paper, not plastic.