Tech tried to tell them it was unnecessary, would take forever, and would be expensive. I'd agree with you if, for a second, the customer sounded like they wanted to drop the matter. No, this was the customer absolutely digging their heels in, and the tech did what they could to get an irate woman out of the store.

At a certain point, you have to just let people make their mistakes, and get out of their way. This is exactly how I interpret the situation.