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It's really a major problem. Every time I mention how a lot of open source software suffers from bad UX, I get a lot of down votes instead of agreement and calls to improve things.
But at the receiving end you'll have a talented backend developer who has created something impressive, and who instead of being recognised and motivated for her work just receives a bunch of shit about the UX being awful. Which is not great either.
It's a tricky thing to get right.
Thought only I had this take in the whole world. Usually open source software are best but you have to spend some time picking the right one. Usually 5/7 would have great UI but only 1/7 would have the UX you might like.