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this post was submitted on 30 Jul 2023
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I think the thing a lot of people don’t understand is that not all businesses want to deal with the public. Most don’t because they require customer service. That’s what the dealership offers.
Is this the case with vehicles? Not sure but it’s an aspect that often gets missed.
But shouldn't the individual companies decide if the want to handle that or pass it on?
There’s a lot more to why than just not wanting to traditionally. Just saying that people don’t realize not everyone wants to do business straight with the customer. The professional business to business world is much different and often a lot more efficient since everyone knows what and how to ask for something, customers don’t.
Totally agree but why don't companies have the right to decide that? There are other industries that some companies have dealers but it's not required don't see any difference with cars.
The US has draconian laws around that and I don’t see the manufacturers lobbying to change it. Probably means they don’t want to.