Yeah i remember tacos well. On hold, then a 40 minute Wait, no guarantee they'd call you when they arrive, so lots of waiting outside.

I did befriend a cabbie eventually who gave me her personal number to avoid that shit, but that's just a personal story i included for no reason other than I'm high

Although it's anecdotal and can't act like statistics, mostly, yes. In rush hours or in the night I called different operators to get the better deal, but I do so too with apps. The weirdest time happened when apps just started to come and drivers halved between two, so both was undermanned. Now, suddenly, the problem is tech, because it enables drivers out of here navigate the streets by GPS, so they can work without any experience on our streets unlike phone-taxi guys who seemingly did. Another, and more dangerous problem is that apps pay even less to their drivers or even lend them cars for a high price, so they work much more, and I have at least three drivers visibly fall asleep behind the wheel. Gig-app economy feels even worse than shitty practices that were before.