"Over here [in Heroic] it's free-to-play friendly, by a considerable margin," niru begins, talking over a graphic showing the player distribution between the world types, with Heroic leading in global MapleStory by some margin. "Pay-to-win is accepted here [in Interactive World], but the free-to-play experience is awful and that's what needs to be improved right now."

(Edit: it's not made clear in that quote so I'll just mention it here, they play in an Interactive world)

I get addiction is real and it's not easy to quit for some people. What I don't get is that the game apparently has a different world type that is just better and he's actively choosing not to play it instead. That's like picking to play P2W poker where you can buy better hands and then complaining that it's not fun when you could just go play real poker at the next table instead. At some point I just lose a lot of my sympathy for them.