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Generative AI could soon decimate the call center industry, says CEO
(www.techspot.com)
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this post was submitted on 28 Apr 2024
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I called this about 10 years ago when working in a call center during college.
I said, “In 10-15 years, this job will not exist. It will be done by AI.”
People disagreed with me. Said, “There are ways I can get a survey complete that you can’t program an AI to do.” And “People don’t want to talk to robots, they want to talk to real people.”
No, no one wants to talk to robots OR real people. They hate us. Also, anything you can do (at a call center job) a properly trained AI can do, and probably better. It was just a matter of time for machine learning and voice generation to get there.