27
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 05 May 2024
27 points (100.0% liked)
TechTakes
1489 readers
36 users here now
Big brain tech dude got yet another clueless take over at HackerNews etc? Here's the place to vent. Orange site, VC foolishness, all welcome.
This is not debate club. Unless it’s amusing debate.
For actually-good tech, you want our NotAwfulTech community
founded 2 years ago
MODERATORS
Google has supplemented their AI customer service backend with a just as stupid AI front-end. They're pushing you to make refund claims with "Google AI". It's a chat bot, and you're pushed to use it to see the status of your refunds. Clicking a button and viewing a table of refund requests is apparently too Web 2.0, so instead you can ask a chatbot to pull up that status of your refunds one...by...one. It's the second least useful use of a chatbot I've ever seen personally, right behind the chatbot they put into my office's seating software.