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this post was submitted on 13 May 2024
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Never ever TD, years ago I bought stocks of a company, through TD system, stocks were in Deposit/Withdrawal at Custodian (DWAC) and it took TD 1 month to find them and transfer them to my account, I needed to threaten them and went up to the ombusdman, I let dozens of messages, never ever they called me, only the dreaded email "we will ask for a transfer". At one time I received an email with a phone number and "call me", it was finally someone at TD who knew what it was and fixed the problem in 24h. Incredible. Never ever do trading with them.
I had the same experience with Citibank in 2001. I began saying "good morning, Michael. You're the 22nd person I've spoken to in my attempts to get this resolved.". They expressed incredulity, and that let me highlight the experience so far with names and comments. Nothing came of their sympathy, I'm sure.
Finally, after 29 people and me quoting chapter and verse of their obligations while they searched for money they misplaced - a sizable sum for me at the time - they did their bare responsibility and I had funds to use.
Sooo never doing business again with those guys.