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Cloudflare took down our website after trying to force us to pay 120k$ within 24h
(robindev.substack.com)
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this post was submitted on 26 May 2024
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To use a service tier that they've clearly exceeded for quite some time and then act surprised when they're asked to upgrade. Then to make matters worse they try to play hard ball by mentioning that they're already talking to other providers. I'm sure the casino this is all for is way more lenient and let's it's customers play games or make bets they haven't paid for.
It's not "playing hard ball" to mention that you are look at other options. Jesus. As the author said, of course they would be. Wouldn't you if you were facing a 40x price increase?
We must have read totally different posts.
Nope. Same article. You're crazy if you think you can average 7mil visitors a month and stick to the $250/mo plan. It blows my mind that a casino of all things is mad about that and we've got people like you so desperate to shit on cloudflare that you can't see how ridiculous that is.
Wasn't the "Business" plan advertised as "unlimited"? Also the problem was a totally different one. They were pressured into upgrading to the "Enterprise" plan without being given any reason. I would be on CF's side if they just said: "With your current plan you are violating TOS. Here's what you did wrong: Lists ToS violations The features you need in order to fix this are only included in the Enterprise plan, so please upgrade or we have to terminate your services, we give you 1 week"
I misunderstood before and I agree.
You've misunderstood the issues completely. They had no issue with paying more. The issue is with the extortion of demanding they pay for 12 months up front, the 40x increase (7 million visits a month is 3 visits per second on average; not huge - definitely doesn't cost $10k/month), the terrible communication, and the retaliatory shutdown of their account. If you can't see the issue with any of those I'm not sure what's wrong with you.
Consider how Cloudflare should have handled this:
Cloudflare are the clear villains here, assuming none of this is an outright fabrication, which seems unlikely based on the similar experiences of other people. You desperately grasping at the fact that its a casino to swing the moral balance is hilarious. Why do you want to defend Cloudflare so much? Do you have shares in them or something? (Pretty sure I do.)