444

McDonalds removes AI drive-throughs after order errors (www.bbc.com)

submitted 4 months ago by Stopthatgirl7@lemmy.world to c/technology@lemmy.world

105 comments fedilink hide all child comments

McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.

you are viewing a single comment's thread
view the rest of the comments

[-] Squibbles@lemmy.ca 2 points 4 months ago

Here in Canada at least they have both at the moment. You can use the drive thru as usual or order through the app and give them a code at the drive thru or just park in a numbered spot and have them bring it out to you without ever talking to someone

[-] JackbyDev@programming.dev 2 points 4 months ago

I saw a video of someone just trying to pick up in the drive thru after ordering through the app. The location did not have the numbered spots to use. The AI thing wouldn't let them continue lol. It's like McDonald's doesn't even fully understand their own systems in place.

this post was submitted on 18 Jun 2024

444 points (97.4% liked)

Technology

59242 readers

3673 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS