submitted 5 months ago* (last edited 5 months ago) by awesome_lowlander@lemmy.dbzer0.com to c/div0@lemmy.dbzer0.com

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Trying to login with the MLMYM interface just goes to a blank screen for me. Is anybody else having issues with it? Is there anything I can do to get it working?

Edit: I have no idea why a simple help post is getting this many upvotes / downvotes

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[-] awesome_lowlander@lemmy.dbzer0.com 1 points 5 months ago

Can you try clearing cookies and site data and then try login again?

No dice.

Try creating a new profile in Firefox. If there is some profile corruption this may fix the issue.

No dice.

Go to page about:support and then you should see the option to refresh firefox or enter troubleshooting mode.

Didn't want to lose my settings, didn't try. Probably doesn't matter anyway, since...

Try a different browser such as Edge or Chrome, just to see if problem persists.

Chrome doesn't work either.

Try creating a new account on lemmy.dbzer0.com and then login with that account. If that works that would tell us if it’s something to do with your lemmy profile settings.

Awaiting verification.

Try installing a fresh copy of Firefox via a different method (e.g. snap package or flatpack, or deb). The file not found error suggests it could possibly be linked to a file permissions or storage issue, so this may help.

Probably not, since Chrome is having the same issue.

[-] Flatworm7591@lemmy.dbzer0.com 1 points 5 months ago

Dang, I'm shit out of ideas. I think we've thoroughly ruled out a browser or extension issue. I've verified you now. Let's see if that helps.

[-] awesome_lowlander@lemmy.dbzer0.com 1 points 5 months ago

Still having the same issue with the new account in a diff browser (Chrome)

[-] Flatworm7591@lemmy.dbzer0.com 1 points 5 months ago

Are you using 2FA on your account?

[-] awesome_lowlander@lemmy.dbzer0.com 2 points 5 months ago

Sigh… ok, I figured it out. I’ve been logging in with my email and password all this time. The mlmym UI apparently only accepts USERNAME and password, unlike the standard interface. It also apparently bugs out and does not inform you that it’s an unrecognised account if you use the actual email, it just fails silently.

this post was submitted on 13 Jun 2024

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