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"GitHub" Is Starting to Feel Like Legacy Software - The Future Is Now
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this post was submitted on 13 Jul 2024
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Microsoft software is all like this: the features users want and would find most useful are never a priority, nor are the bugs that annoy existing users. The priority is whatever some unholy alliance of management and marketing have pulled out of their corporate bottoms as the focus of this month's promotion. It doesn't seem even to be about what would drive sales, since customers like things that work. It's some logic that only makes sense to the businesspeople who speak that absolutely vapid buzzword slurry that gushes from Satya Nadella's mouth. I don't get it, but it's very consistent with Microsoft.
They want to make stuff that look good in the quarterly earnings report. They want to show they’re fully committed to AI in all their products or whatever.
They don’t want satisfied customers. They want satisfied investors.
The same thing happens at Amazon. First they screwed up the product search by treating the user's query as a suggestion rather than as a requirement. Now reports are coming out saying that the search bar has been replaced by an AI prompt with very badly summarized and often wrong results.
M$‘s priority is to draw new people on their products and make people upgrade to higher tiers. Existing users are none of their concern. There are business models who will put the product team to focus on existing users. One way is an open source product run by the users community, another way is product relying on the effect of word of mouth.