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this post was submitted on 23 Jul 2024
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If their store was good I think more people would be ok buying via Alexa. But even searching on the web or app, the top result is hardly ever the correct thing I searched for
I kinda feel like voice search is just an inherently bad platform for shopping.
Supposedly... Home & Kitchen is the most popular category on Amazon, consumer choice comes into that so rapidly that it's hard for it to make sense with just audio feedback or even a tiny screen like the show.
It could be useful for reordering familiar items but only if prices were more stable or the system reliably gave feedback on how the price compared to previous orders. Now it seems like it's built to try to get you to reorder while masking the fact that the price doubled since you last ordered the item.