about 1/5 times when I double click the flame icon in the junk mail folder, the message just completely disappears. The other 4/5 times, it gets transferred into my inbox. What?!? (lemmy.dbzer0.com)

submitted 3 months ago* (last edited 3 months ago) by dysprosium@lemmy.dbzer0.com to c/thunderbird@lemmy.world

4 comments fedilink hide all child comments

As title says. about 1/5 times, the message (e-mail) is just gone. Nowhere to be found. Not in Deleted folder. Only way I can access this e-mail is logging into hotmail.com (because I have a hotmail account), then I find it in the junk folder. So it's not gone from the server, just gone in Thunderbird.

Restarting Thunderbird has no effect.

Has anyone the same experience? Should I submit this as a bug?

top 4 comments

sorted by: hot top controversial new old

[-] The_Worst@feddit.nl 2 points 3 months ago

Have you subscribed to all the folders in Thunderbird?

[-] dysprosium@lemmy.dbzer0.com 1 points 3 months ago

Ehm im not sure what you mean by that? I have the folders Inbox, Drafts, Templates, Sent, Archives (containing another folder), Junk, Deteled, Archief (self made I think), Notes, Outbox. Or is that not what you mean?

[-] The_Worst@feddit.nl 1 points 3 months ago* (last edited 3 months ago)

Right click on the account name. The folder above the Inbox folder in bold. Click 'Subscribe...'. Make sure the right account is selected at the top then hit 'Refresh' on the right side. Now you see a list of all the folders exist at the server and only when a tick is in front of it it will be shown locally. If a folder is unchecked select it and choose subscribe. Maybe the message is in a folder Thunderbird wasn't subscribed to.

Sometimes Thunderbird has a separate Junk folder besides the server one.

[-] dysprosium@lemmy.dbzer0.com 1 points 3 months ago

right I see. Apparently I am subscribed to all online folders. Considering it only happens SOMETIMES, this seems to perhaps allude more to a bug I'd say. Any other possibilities? I'm just unlucky?

this post was submitted on 16 Jul 2024

8 points (100.0% liked)

Thunderbird

864 readers

1 users here now

Thunderbird is the leading free and open-source email, calendaring, newsfeed, and chat client with more than 20 million active monthly users across Windows, macOS, and Linux. One of Thunderbird's core principles is the use and promotion of open and decentralized standards.

This is an unofficial forum for Mozilla Thunderbird and feel free to join and discuss

founded 1 year ago

MODERATORS

dvdnet90@lemmy.world

moeka89@lemm.ee

ardi62@lemmy.wtf