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submitted 3 months ago* (last edited 3 months ago) by lwadmin@lemmy.world to c/lemmyworld@lemmy.world

Hey all,

In light of recent events concerning one of our communities (/c/vegan), we (as a team) have spent the last week working on how to address better some concerns that had arisen between the moderators of that community and the site admin team. We always strive to find a balance between the free expression of communities hosted here and protecting users from potentially harmful content.

We as a team try to stick to a general rule of respect and consideration for the physical and mental well-being of our users when drafting new rules and revising existing ones. Furthermore, we've done our best to try to codify these core beliefs into the additions to the ToS and a new by-laws section.

ToS Additions

That being said, we will be adding a new section to our “terms of service” concerning misinformation. While we do try to be as exact as reasonably able, we also understand that rules can be up to interpretation as well. This is a living document, and users are free to respectfully disagree. We as site admins will do our best to consider the recommendations of all users regarding potentially revising any rules.

Regarding misinformation, we've tried our best to capture these main ideas, which we believe are very reasonable:

  • Users are encouraged to post information they believe is true and helpful.
  • We recommend users conduct thorough research using reputable scientific sources.
  • When in doubt, a policy of “Do No Harm”, based on the Hippocratic Oath, is a good compass on what is okay to post.
  • Health-related information should ideally be from peer-reviewed, reproducible scientific studies.
    • Single studies may be valid, but often provide inadequate sample sizes for health-related advice.
    • Non-peer-reviewed studies by individuals are not considered safe for health matters.

We reserve the right to remove information that could cause imminent physical harm to any living being. This includes topics like conversion therapy, unhealthy diets, and dangerous medical procedures. Information that could result in imminent physical harm to property or other living beings may also be removed.

We know some folks who are free speech absolutists may disagree with this stance, but we need to look out for both the individuals who use this site and for the site itself.

By-laws Addition

We've also added a new by-laws section as well as a result of this incident. This new section is to better codify the course of action that should be taken by site and community moderators when resolving conflict on the site, and also how to deal with dormant communities.

This new section provides also provides a course of action for resolving conflict with site admin staff, should it arise. We want both the users and moderators here to feel like they have a voice that is heard, and essentially a contact point that they can feel safe going to, to “talk to the manager” type situation, more or less a new Lemmy.World HR department that we've created as a result of what has happened over the last week.

Please feel free to raise any questions in this thread. We encourage everyone to please take the time to read over these new additions detailing YOUR rights and how we hope to better protect everyone here.

https://legal.lemmy.world/tos/#80-misinformation

https://legal.lemmy.world/bylaws/

Sincerely,

FHF / LemmyWorld Operations Team


EDIT:

We will be releasing a separate post regarding the moderation incident in the next 24-48 hours, just getting final approval from the team.

EDIT 2 (2024-08-31):

We've posted a response, sorry for the delay.

👉 https://lemmy.world/post/19264848 👈

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[-] MrPoopyButthole@lemmy.world 222 points 3 months ago

Oh man this ones got some flavour to sink ones teeth into 😅

I take the side of the admin. If someone can't accept or understand that a cat eats a meat based diet then they deserve to have reality thrown in their face. Better than some poor animals being tortured.

[-] obinice@lemmy.world 113 points 3 months ago

If someone can't accept or understand that a cat eats a meat based diet then they deserve to have reality thrown in their face. Better than some poor animals being tortured.

Dang, is that what happened? It's sad to think that there are people mistreating animals that they care about accidentally, through trying to apply their own human morals and rules to them.

Cats are hunters, they eat meat. If that's an issue for your home then fair enough, your house your rules. Just don't get a cat, or a carnivorous pet in general. There's lots of cool pets out there that are herbivores :-)

[-] MBM 65 points 3 months ago

I think it's less applying their morals to the cat and more not wanting to support the meat industry. That said, yeah just don't have a cat. I expect many vegans aren't too big on the concept of pet ownership anyway.

[-] stoly@lemmy.world 80 points 3 months ago

Vegan here. Love my cat. My cat eats meat. End of story.

[-] graphene@lemm.ee 45 points 3 months ago

Wow, a normal person on the internet. Thank you for existing.

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[-] teft@lemmy.world 27 points 3 months ago

Cats aren't just hunters. They're obligate carnivores. That means they literally can't get all the nutrients they need from a plant based diet. They need the vitamin A in meat in the same way that we need vitamin C.

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[-] MapleEngineer@lemmy.world 75 points 3 months ago

I had no idea what this one was about. I got banned a few months ago for insisting in c/vegan that animals that eat a predominantly carnivorous diet should not be fed a vegan diet. I'm a cat lover and dog liker and believe that it is animal abuse. I'm glad to see this change.

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[-] esc27@lemmy.world 59 points 3 months ago

I'm honestly not sure if a vegan cat diet is possible or not, but random people giving unqualified advice that could easily lead a less knowledgeable person to harm an animal is a problem. What should have been done in this case is for a mod or admin to shut the discussion down with a note telling people to consult a qualified veterinarian regarding any change to their pets diet.

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[-] Carighan@lemmy.world 57 points 3 months ago

Yeah, fully agreed.

And beyond the specific situation - as disgusting as it is to let a dependent animal suffer because of a belief it doesn't even hold - it also shows a very basic lack of self-reflection ability if, even faced with backlash, one cannot realize why others would be appalled by such opinions.

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[-] Aielman15@lemmy.world 119 points 3 months ago* (last edited 3 months ago)

Respectfully, I believe this incident serves more as a learning opportunity for the admin team rather than a reason to amend the rules.

This isn’t the first time I’ve observed Rooki acting inappropriately for an admin of a community. As an admin of a (admittedly much smaller) corner of the internet, I’ve learned to interact with users in a way that is polite and ensures they feel safe and heard. This is at least the second instance where I’ve seen Rooki respond emotionally and rather adversarially towards users, which has, in my view, undermined their credibility, to the point that I hope to avoid future interactions with them.

I understand that managing LW, one of the largest and general-purpose instances, especially with Lemmy’s still rather limited moderation tools, is challenging, and I appreciate the hard work all of you, including Rooki, put into maintaining it and making it run as smoothly as it does. I'm NOT asking for their removal; however, considering that this is not the first time I’ve seen Rooki behave uncivilly and antagonistically towards users, I hope that this will be a formative experience for them.

(Edit for clarity)

[-] Blaze@sopuli.xyz 42 points 3 months ago

Thank you for this comment.

I've interacted with Rooki a few times, most of them were nice, but I've also seen Rooki being indeed unicivilly and antagonistically towards users.

Let's see what the update brings.

[-] SorteKanin@feddit.dk 38 points 3 months ago

Just want to pitch in as an outsider that I too have experienced Rooki acting inappropriately and frankly immaturely. This has happened multiple times and it doesn't give a good light to the rest of the Lemmy.world administration that they seemingly tolerate Rookis behaviour. It's not up to me, especially as I am not even a lemmy.world user, but in my opinion Rooki should not be an admin following these incidents.

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[-] fine_sandy_bottom@lemmy.federate.cc 92 points 3 months ago

It's great that the admins are putting so much effort into getting this right.

Sadly, I don't think this is the way. Adding this to the ToS means you admins will always be in the centre of every unwinnable situation that arises.

You need a committee to deal with these issues on a case by case basis. There are many advantages to this:

  • You can be tough but flexible and adaptive
  • you can enlist the help of people with more time
  • you can enlist the help of people with experience writing policies
  • committee members can resign or be discontinued when they become embroiled in some shit storm.
  • you can retain veto power

I don't want to be critical of the ToS because someone has put a lot of thought into it, but the most charitable thing I can say is that its unlikely to serve its intended purpose.

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[-] TexMexBazooka@lemm.ee 79 points 3 months ago* (last edited 3 months ago)

Walk into a vet office and tell them you want your cat to eat a vegan diet and watch their eyes roll at the speed of sound out of their skull

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[-] RightHandOfIkaros@lemmy.world 71 points 3 months ago* (last edited 3 months ago)

As a former site admin, I will say right now that leaving any kind of rule "open to interpretation" is the WORST thing you could do. The only interpretation of the rules of your site should be the your (the site admin's) interpretation. That's it. Rules should be easy to understand and easily convey the correct interpretation.

Leaving the rules open to interpretation only leads to disagreements and arguments. It is better for users to have concrete rules with a reliably consistent correct interpretation than for everyone to complain because their interpretation of a rule lets them do whatever they want. Just my two cents on that.

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[-] auzy@lemmy.world 71 points 3 months ago

The biggest issue with Reddit and Facebook was that they let stuff like this stick around it and eventually consume it.

It's a good policy imho, and I'm happy to see it

Science should prevail

[-] samus12345@lemmy.world 43 points 3 months ago

Because the priority for them is engagement, regardless of how harmful the content could be to people. Engagement doesn't mean shit here because nobody's profiting off of it.

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[-] maegul@lemmy.ml 65 points 3 months ago

Any chance the relevant incident could be unpacked and used as a demonstration of how these changes would alter the outcome or encourage a different outcome?

As someone who only saw pieces of it after the fact, I am potentially in the dark here about the purposes and context of these changes.

That being said, from what I did see, it seemed very much like an instance admin imposing themselves and their superior power on a community when there were probably plenty of other more subtle action that could have been taken, where subtlety becomes vital for any issue complex and nuanced enough to be handled remotely well. I'm not sure I'm seeing any awareness of this in this post and the links provided.

For instance, AFAICT, the "incident" involved a discussion of if or how a domestic cat could eat a vegan diet. Obviously that's not trivial as they, like humans, have some necessary nutrients, and AFAICT the vegans involved were talking about how it could be done, while the admin involved was basically having none of that and removed content on the basis that it would lead to a cat dying.

And then in the misinformation link we have:

We also reserve the right to remove any sufficiently scientifically proven MALICIOUS information posted which a user may follow, which would result in either IMMINENT PHYSICAL harm to an INDIVIDUALS PROPERTY, the PROPERTY of OTHERS or OTHER LIVING BEINGS.

In the context of cats and their food ... which "living beings" are being harmed and who is encouraging or discouraging this harm?

Whether you're vegan or not, this seems to me formally ambiguous and on the face of it only enshrines the source of the conflict rather than facilitating better forms of communication or resolution (perhaps there are things in the by-laws I've missed??).

Two groups can have exactly the same aim and core values (reduce harm to living beings) but in the complexity of the issue come to issue a bunch of friendly fire ... that's how complex issues work.

So, back to my original question ... how exactly would things be done better?

[-] lwadmin@lemmy.world 60 points 3 months ago

We will be releasing a separate post involving that incident in the next 24-48 hours, just getting final approval from the team.

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[-] Rose@lemmy.world 54 points 3 months ago

As noted in my post on the "moderation incident", by adding more subjectivity to the rules, you are opening the door to even more instance moderator misconduct. There is already evidence of how that would go.

Rooki felt it right to intervene in the !vegan cat food thread (and got a pat on the back with the new rules made to justify their actions), then not only took no issue with comments like "Meat is not something diabetics need to worry about." but also fueled the fire in the same thread by saying "To be honest linking something like meat to death of people is like saying everybody that breathed air died."

So much for taking action against harmful dietary advice.

[-] fine_sandy_bottom@lemmy.federate.cc 35 points 3 months ago

I think this raises some good points.

I get that admins are doing their best, but what's really needed is a policy guiding admin behaviour. Under what circumstances will admins intervene, and what decision process will they follow to determine what interventions they will implement.

Without that, I'm afraid updating the ToS to green light the behaviour of admins retrospectively is just going to cause more frustration and resentment for everyone.

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[-] NocturnalMorning@lemmy.world 53 points 3 months ago* (last edited 3 months ago)

While I disagree with the stance the vegans took in this. The ~~mods~~ admins reaction to the situation was way out of proportion, and it definitely seems like you're updating the ToS to justify what he did retroactively instead of addressing his behavior, which was way out of line.

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[-] Snapz@lemmy.world 48 points 3 months ago

Don't feel there are many people who actually use the phrase "free speech absolutist" these days, as a forward self-identification, who have much personal integrity or actual understanding of what that phrase might mean.

[-] blanketswithsmallpox@lemmy.world 33 points 3 months ago* (last edited 3 months ago)

It means they want the right to spew misinformation knowingly or otherwise and not get in trouble for it.

I'm of the opinion that people attempting 'legitimate' claims on unsourced dangerous posts should be stamped out with impunity regardless of a forum being more free speech.

It's one thing to say you believe this despite insufficient evidence. It's another thing to willingly present near universally incorrect information as truth just because one study might call it into question.

We learned a near decade ago now that deplatforming hate speech, dangerous rhetoric, and misinformation stops it in it's tracks.

If you want to share your bullshit with other people you know in your heart of hearts is wrong, go to Signal lol.

No disrespect to Signal. They have a place as a secure messaging that's mostly by invite only for those groups. Not publicly viewable forums.

https://www.nature.com/articles/s41586-024-07524-8

https://www.npr.org/2021/01/25/960466075/is-deplatforming-enough-to-fight-disinformation-and-extremism

The FBI and governments don't try to shut down these places for no reason lol.

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[-] roguetrick@lemmy.world 39 points 3 months ago* (last edited 3 months ago)

I didn't consider admins any more qualified in parsing medical journals than mods are. I've got letters behind my name and am not supremely confident in that. That said, anything like a pro-ana community should be quickly purged.

I've got no idea about the context of the vegan drama though.

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[-] solrize@lemmy.world 38 points 3 months ago

Peer reviewed scientific sources for people talking about health stuff? I can understand modding out "cyanide makes everything taste yummy" but at the other side, this isn't Wikipedia. It's a discussion forum and a lot of the topics will be about users' own experiences and perceptions. If you want to run an academic journal instead, this isn't the right way to do it.

The parent post also offers no answer at all about what decision was reached regarding the c/vegan intervention and whether such things should be allowed to happen again. Is there any update about that?

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[-] Dan68@lemmy.world 35 points 3 months ago

I’m glad to see site-wide action taken against the spread of harmful disinformation.

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[-] EnderMB@lemmy.world 28 points 3 months ago

It's not the same thing, but IMO the best things the admins can do is establish a runbook of sorts of how to deal with these situations - because they're not out of the realms of possibility.

Where I disagree with some is in the rules needing to be black and white. There are instances, say for example a self-harming support group or a community that deals with conditions with no medical cure. IMO this is where nuance is key, because people will share misinformation or procedures that could cause harm/illness. This is where a case by case basis is needed, and ultimately the "path of least harm" is where this will excel. Regardless, admins and mods should contribute to these runbooks for their case, so that there is an established plan that is transparent to all.

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this post was submitted on 28 Aug 2024
540 points (89.7% liked)

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