When she was trying to explain File Allocation Tables to me as we attempted to fix my disk as a kid.
Thankfully, both of my parents worked in IT from the '80s, so they're generally pretty good at getting things figured out.
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A collection of some classic Lemmy memes for your enjoyment
When she was trying to explain File Allocation Tables to me as we attempted to fix my disk as a kid.
Thankfully, both of my parents worked in IT from the '80s, so they're generally pretty good at getting things figured out.
My parents had a new printer installed by a "professional" but it wouldn't show on the network. I tried everything, reinstalling drivers, unplugging and plugging cables again...
After hours of nothing working, i got desperate and just flipped through the menu of the printer on this small LCD display. There is a DHCP setting. The DHCP is set to a fixed address. The router every now and then reboots and gives new dynamic addresses. The printer refused its dynamic address all this time.
They needed me to help them because the Flash drive "wasn't working". They ended up shoving it in backwards and completely destroying the port. I asked why they did it and they said it wouldn't go in.
That reminds me, a customer at a place I was working front desk for once managed to shove their money into a small gap between the cash slot and the outer case of a vending machine. I'm talking paper money and it was completely gone, so they really had to work to achieve this. Of course they got mad at me for being unable to open the case or get a technician to do it on a Sunday morning.
Friend of the family but still...
Had to travel by boat to an island with no road connection to turn on a printer, after having been promised that it was, in fact, on.
Once turned on it was working. Well as much as a printer can work.
Well as much as a printer can work.
Only after a ceremonial blood sacrifice on the Tuesday after a blood moon. Got it.
A trick for that is to tell them to now try actually unplugging it from the wall and turning it back on again. This gets them to actually do it instead of lying and/or not understanding what it means to actually turn it off and on again
The problem was more of a disagreement between the end user and the printer in what constitutes an on button.
I cannot tell you how many times I've had to help family members and friends "fix the sound" on their computers because they somehow changed their default audio output device without knowing it. I really wish people would just check their audio settings when they have a problem with it, instead of calling me to help every time.
My dad had a printer that wasn't working for months. I finally looked at it when I was over there and found that the USB cable was plugged into the ethernet jack.
Cave woman that I helped: "You're not installing porn are you?"
Me: "Uhh, no?! Is that what you meant by helping you to setup the computer. Are you mistaking me for your husband?"
My cousin was way older than I so his kids were my age. He brought his laptop over because it was showing weird porn ads at very odd times. I usually charge a bottle of alcohol and then throw a big party with that alcohol because I was the go to guy for the neightborhood. Anyway, the porn he was watching was really intense and not at all what you think of as "normal" porn. So I told him everything I found and he said his 15 year old grandson borrowed it when ever he came over. I was genuinly scared of that kid from that moment on. Clown porn was the lighter side of what I saw.
printers man. it's always some bullshit about how the printer doesn't work anymore, no wifi, no ink, it's printing some random HP bullshit Instead of what they want
call me an asshole but I told my parents I would strictly not help them with printer stuff anymore
they would also make me scan like 40+ pages back and forth. I hate scanning as well which is part of the agreement I made with them. they need to scan 49 pages ? ok then go to the library they probably have machine where you can dump a stack and have it scanned
if you're wondering about the frequency and volume of scanning the reason why is because I come from an ass backwards country that does not do e documents
My father is an engineer, which has its ups and downs. He can definitely be trusted to read a dialog box and nearly 100% of the time even understand what it says. Abstract concepts, problems he's never encountered before, all generally no issue.
My stepmother, however, once asked me if she needs to rewind a DVD before putting it away. We've been working on it with her over the years. She's certainly better now, but she still has an acute case of just randomly clicking on things without reading them.
My parents are generally pretty good with tech. But where I end up pulling my hair out is when I look at my mom's notifications. She lets any app notify her, and she has lots of apps. The other day when I looked she had two different weather apps reporting the temperature as a non-dismissable notification, and neither one of them was right.
I honestly don't know how we're related.
The other thing is when my mom says "but you told me to use this!" I got her to switch to Chrome from Internet Explorer, a dozen years ago. Now when I want to switch her over to Firefox (not even Waterfox!) she says, "but you told me this was the one to use!" Yeah, it was, during the Obama Administration. Same story with LastPass and Bitwarden. Sometimes the best tool changes, mom.
Ugh.
Yeah, I've dealt with the whole "why does my phone make noise all the time"
"Cause you have tons of bullshit apps that arent doing anything but dinging your notifications. Let me remove them"
"No, what if I miss something?!"
"You don't even read the fucking things!"
"but I could still miss something!"
I don't know about most painful, but my dad bought a phone many months ago and last week, he wanted to know how to turn on the flashlight on it. I was ready to edit the notification dropdown or give a five step explainer or whatever.
Turns out, nope, you just pull down the notification bar and there's a pretty obvious flashlight button right there. The problem is, you see, he did not know you could drag down the notification bar. There were dozens of notifications there.
I really cannot blame him either. I don't know what UX designer came up with just putting a bar at the top and expecting users to know that you can drag on it. But yeah, still, ouch.
You want affordances? Get out of here you filthy leper!
I mean, give people a damn clue at least? No? Hm.
I remember when "make it obvious what can be clicked on and what can't" was a basic design principle. That one got tossed a long time ago.
My nephew wanted to play games on my computer while I was at work. He was arriving later so I wrote down all the steps on paper the way I had showed him before.
Mom calls upset hours later saying they can't get the game running. She gets flustered powering on the computer, refuses to take a picture of the screen while in a fit, and powers off everything without letting me even try. Good god. 😂
The silver lining is that he's a little older now and can do it on his own.
I have had plenty of painful moments, but a recent one is that my parents just don't seem to understand that the first result on Google is an advertisement and that they shouldn't be clicking on it. They literally can't see the difference between a sponsored search result (which can often be a bad faith actor or a scammer paying to get their result to the top of the search results) and a genuine link to the real site they were trying to reach.
I have tried installing adblockers for them, but they end up disabling them for certain websites that require popups to be enabled and then they never re-enable it again and end up clicking on bullshit links.
My late mother-in-law's phone had so much malware running on it that it was completely inoperable. She had poor vision, so would just tap the screen at random to try to get dialog boxes to go away. She didn't really use ut for anything but making and receiving calls. I booted the phone in safe mode and removed basically everything from it, but it would inevitably reinstall. Eventually, I just factory reset the phone to make it usable again. Then I went through the accessibility options and increased the font size to obnoxiously large so she could read it. She really just needed a dumb phone.