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Any recommendations for UK IONOS hosting? (programming.dev)

submitted 4 months ago* (last edited 4 months ago) by 0101100101@programming.dev to c/selfhost@lemmy.ml

6 comments fedilink hide all child comments

I'm in the UK and looking to switch over to a UK host provider. Can anyone recommend IONOS for the uk? I'm considering a fairly low-spec VPS. Even with VAT, their prices will be about 3/4 of what I'm currently paying.

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[–] tofu@lemmy.nocturnal.garden 4 points 4 months ago (1 children)

Only know Ionos in DE but I can't recommend it, the support is pretty bad.

[–] 0101100101@programming.dev 2 points 4 months ago (1 children)

Bad how? Slow to respond, poor knowledge, or just non-existant ticketing?

[–] tofu@lemmy.nocturnal.garden 3 points 4 months ago

Playing information ping pong. We sent them some issue with a lot of information and instead of actually investigating they often dragged on the whole thing by asking for details they should have themselves, taking hours-days to respond etc before they actually did something. We often had to escalate issues via our account manager.

This was all on enterprise support while I was working for a company that paid six figures each month for infrastructure in their data center.

[–] Finkler@lemm.ee 1 points 4 months ago (1 children)

Have a nose on lowendbox.com can find so some nice deals on there. Lots available that are not US based.

[–] 0101100101@programming.dev 1 points 4 months ago

Thanks but they're crappy resellers with very restricted "deals" that aren't realistically useable!

[–] lemuria@lemmy.ml 1 points 3 months ago

I've been getting by with Ionos, as a Filipino user with a VPS in America. The support was helpful when I had cloud panel issues the first month, but again your mileage may vary.

It's not perfect, but for me, it's good enough.