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The "Has Apple Ever Responded to Your Feedback?" Support Group (lemmings.world)

submitted 1 month ago by parody to c/apple_enthusiast@lemmy.world

6 comments fedilink hide all child comments

OK, so Apple isn't big on responding to feedback:

Nickkk's numbers eclipse mine: I'm 0/10 on responses/acknowledgments/signs of life over the past couple of years. And you know what...

That's OK. They're telling us they're too big for that. OK.

Accepting this fact, how can Apple avoid hurting their fanboys' little feelings, like through better transparency setting expectations? Could we get some recognition, some social features, automated acknowledgments, a "thanks, archiving" email after 18mo w/o response for a sense of closure... anything?

Will I do free labor if it fixes annoying bugs in products I use myself, yes.

Will I continue shouting into the void, well even I've gotta put my foot down somewhere.

PS: to open the feedback tool, launch this URL (e.g. via Open URL in Shortcuts):

applefeedback://

top 6 comments

sorted by: hot top controversial new old

[–] mbirth@lemmy.ml 16 points 1 month ago (1 children)

Most often you’re not the only person noticing a problem. If all the feedback they get from the various different users isn’t enough, they’ll ask for details. But they might not ask you, but one of the 999 other people with that error. So, getting an actual reply from them is like winning the lottery.

However, there’s always a status displayed which might change to “Fix implemented in future iOS version” (or something alike). You can read this as “thanks, archiving”.

Fun fact: If you notice a bug being fixed in an update, you can close the feedback items yourself. And you can even add something nice like “thanks for fixing” before closing it.

[–] parody 1 points 1 month ago

Thanks for mentioning that important point.

I believe all 10 reports are Open. Maybe if they said “Received!“ that would even kind of sound better, like somebody read it at some point over the past two years.

Fun fact, great. Thank you!

[–] thatsnothowyoudoit@lemmy.ca 7 points 1 month ago (1 children)

In 20 years I’ve been contacted directly once for a specific bug in an Apple application.

I send feedback a couple of times a year.

[–] parody 1 points 1 month ago

Oh wow

I’m sure some couldn’t care less about a [feel-good] close of loop after a few years… (“why shouldn’t they prioritize spend/attention just fixing and moving on”). hbu?

A push notification/email from Apple just saying it’s timing out… maybe hit a button to keep it open… and thanks? Assuming there’s no more fundamental fix yet not requiring undue resources.

[–] 2xsaiko@discuss.tchncs.de 5 points 1 month ago (1 children)

I have 28 open right now, first one from 2023. I have never once gotten a response. The one bug triager intern they have is clearly completely overwhelmed.

There’s a reason I have the Feedback shortcut set to have a trash can icon.

[–] parody 1 points 1 month ago

10/10 🙇‍♂️

Control, taken back in a handful of pixels.