Big brain tech dude got yet another clueless take over at HackerNews etc? Here's the place to vent. Orange site, VC foolishness, all welcome.
This is not debate club. Unless it’s amusing debate.
For actually-good tech, you want our NotAwfulTech community
If a human customer service rep [added charges without telling people and lied to them], it’d just be fraud. But being able to blame the computer, that’s the use case for AI!
Potential hot take: In situations where the company attempts to diffuse responsbility, the CEO should take the blame automatically.
Yuck 🤢. I don't want this.
Sounds like an improvement over trying to communicate past a language barrier and accents so thick that the actively-hostile human CSR is neigh unintelligible.
Verizon customer service has been terrible for many years, and somehow their business to business service is even worse than residential.
Tech support workers who may or may not speak English as a second language or with a strong accent can sometimes be of actual help and sometimes not, much like people with possibly more familiar accents can. A call center AI has never been anywhere close to solving a problem I've had.
You're no less fucked but instead of a human being getting underpaid for the trouble, a shitty tech corporation is overpaid.