Verizon’s new AI chatbot — customer disservice : techtakes

[–] 01189998819991197253@infosec.pub 1 points 3 hours ago (1 children)

Much beloved US phone company Verizon

Bullshit.

[–] diz@awful.systems 3 points 3 hours ago (1 children)

It's called sarcasm.

[–] 01189998819991197253@infosec.pub 1 points 3 hours ago

Maybe. Or it could be corporate delusion.

[–] BlueMonday1984@awful.systems 15 points 8 hours ago

If a human customer service rep [added charges without telling people and lied to them], it’d just be fraud. But being able to blame the computer, that’s the use case for AI!

Potential hot take: In situations where the company attempts to diffuse responsbility, the CEO should take the blame automatically.

[–] Maeve@kbin.earth 4 points 8 hours ago

Yuck 🤢. I don't want this.

[+] Delta_V@lemmy.world -7 points 9 hours ago* (last edited 9 hours ago) (1 children)

Sounds like an improvement over trying to communicate past a language barrier and accents so thick that the actively-hostile human CSR is neigh unintelligible.

Verizon customer service has been terrible for many years, and somehow their business to business service is even worse than residential.

[–] bitofhope@awful.systems 5 points 8 hours ago

Tech support workers who may or may not speak English as a second language or with a strong accent can sometimes be of actual help and sometimes not, much like people with possibly more familiar accents can. A call center AI has never been anywhere close to solving a problem I've had.

You're no less fucked but instead of a human being getting underpaid for the trouble, a shitty tech corporation is overpaid.

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