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Monitor customer infrastructure (alien.top)
submitted 1 year ago by DeepRobin@alien.top to c/main@selfhosted.forum
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Hello!

I own a company that is active in software development.
Now we would like to expand the business to operating IT infrastructure of customers (currently many Windows Servers and HyperV hosts, but not limited to).

Which software can you recommend for monitoring, patch management and all other important operating things?

It would be important for me to be able to group this software well and easily at customer level.

Have you already had good experiences with this?
Preferably open source software, but paid services are also fine.

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Thank you & best regards
Robin

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[-] GeneMoody-Action1@alien.top 1 points 1 year ago

G2 has a list of all the software products in this category, ranked by easiest to use, etc...

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Can compare the products side by side, depending on how many endpoints you have, you may be able to pull this off for free or very little

Many of these are cloud/agent based, which you will want if you do not plan on maintaining VPN to each site. And are designed for MSP and multi site layouts, so yes, grouping together by organisation is possible in most.

[-] benlubm@alien.top 1 points 1 year ago

You could take a look at n-able or Datto. Both are common software for MSP's here in the Netherlands. Both are also licensed so will cost some money but got everything from monitoring, AV and patch management

[-] Swimming_Dog_2910@alien.top 1 points 11 months ago

We use Datto RMM at our MSP. Definitely not open source or free. But it has what your are asking for and will keep up with your company as you grow, without needing to migrate to another platform in the future.

[-] AspectAdventurous498@alien.top 1 points 11 months ago

Ninja or Datto are two great options widely used for MSPs.

[-] BreadfruitNo4604@alien.top 1 points 11 months ago

We've been using Datto RMM since 2016 and it's been pretty solid for us. It has a friendly interface so it works well with customer interactions. It's not open source, but at least for us it's been worth the cost.

this post was submitted on 17 Nov 2023
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