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Ticket system recomendation for 500 Users (alien.top)
submitted 11 months ago by Helpful-Revenue-1397@alien.top to c/main@selfhosted.forum
9 comments fedilink hide all child comments

Im looking for selfhosted opensource Ticket System supporting;

- LDAP Auth

- Mail notification

- Mail to Ticket

- Answer with mail

Any ideas ?

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[-] oleorun@real.lemmy.fan 1 points 11 months ago

OSTicket is a good solution. Meets the above criteria.

[-] subven1@alien.top 1 points 11 months ago

osTicket, Freescout, Zammad or Request Tracker.

[-] jorissels@alien.top 1 points 11 months ago

We use zammad as an MSP and absolutely love it. Feel free to ask any question

[-] Helpful-Revenue-1397@alien.top 1 points 11 months ago

I need it for my internal IT ... we use ITOP but we all hate it.
It is important that people can create tickets via mail and answer tickets via mail and using LDAP Auth ...
I have 2 different support teams that cannot see each other's tickets. Both teams have different support email addresses.

[-] itsupport_engineer@alien.top 1 points 11 months ago

Request Tracker

[-] IT_Stiff@alien.top 1 points 11 months ago

We used Issuetrak.

[-] MGoeppl@alien.top 1 points 11 months ago

Depending on what you need, Znuny is great (we’re using it with ~1000 users)

[-] Fratm@alien.top 1 points 11 months ago

OSTicket. It's free but also has a paid version.. The free version is not crippled at all. Works great. Been using it for years to support students at a college.

[-] NokiDev@alien.top 1 points 11 months ago

GLPI should met your requirements

this post was submitted on 18 Nov 2023
4 points (100.0% liked)

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