Ah yes, the issue with modern Linux, the community.
I feel the shift to the current "git gud" style of blaming the user in any support has done more damage to Linux then any part of the software.
this post was submitted on 15 Jul 2025
315 points (93.6% liked)
Linux
56582 readers
437 users here now
From Wikipedia, the free encyclopedia
Linux is a family of open source Unix-like operating systems based on the Linux kernel, an operating system kernel first released on September 17, 1991 by Linus Torvalds. Linux is typically packaged in a Linux distribution (or distro for short).
Distributions include the Linux kernel and supporting system software and libraries, many of which are provided by the GNU Project. Many Linux distributions use the word "Linux" in their name, but the Free Software Foundation uses the name GNU/Linux to emphasize the importance of GNU software, causing some controversy.
Rules
- Posts must be relevant to operating systems running the Linux kernel. GNU/Linux or otherwise.
- No misinformation
- No NSFW content
- No hate speech, bigotry, etc
Related Communities
Community icon by Alpár-Etele Méder, licensed under CC BY 3.0
founded 6 years ago
MODERATORS
I don't feel like this is a terribly recent attitude. It's definitely one I've encountered repeatedly over a decade or more of dipping my toes in the pool. It's not incorrect in a lot of circumstances, but it's very difficult to find support when no one wants to help you improve. There's always been a significant degree of ego in Linux user communities.
Not wanting to help would be better then this, its like they just want to "win" the support ticket. Its so terribly counterproductive.
I agree, people were telling me to RTFM in support chats on irc 30 years ago.
I'm amazed at the idea that in any technical community, an urging to gain more skill in your chosen environment could somehow be seen as negative.
I would make a joke here about arch and gatekeeping but its not just an arch issue.
It is most certainly not. (He says, as he comes fuming out of yet another meeting about a ticket that could have been solved at Tier 2 if support would learn how to read a log)
Oh pebkac is alive and well, no doubt about it. But expecting any level of expertise from an non commercial end user while simultaneously shooting down their questions is not going to help.
I absolutely agree, but here's the problem in this context:
- OP isn't non-commercial. By their own words, they'd been doing desktop support for MacOS - plastic-wrapped and glittery, but still a *nix. Five years in, one's search-fu and tolerance for reading docs should be well developed.
- Their question was answered by the page they found. OP's argument is they didn't like the tone used to reply to THAT post's OP and concluded from that tone that their expertise wouldn't be valued "in the way they would like". There's room to develop some grit here.
- Arch isn't intended for inexperienced users, and that is made clear in the docs. "It is targeted at the proficient GNU/Linux user, or anyone with a do-it-yourself attitude who is willing to read the documentation, and solve their own problems." (https://wiki.archlinux.org/title/Arch_Linux#User_centrality) Getting this upset over a single package readjustment, no matter how badly it was communicated, tells me OP doesn't have a ton of experience with bare metal linux. There's just no way to sugarcoat that.
Arch gatekeeps on occasion, yes, but this isn't that. This is the simple rules of that particular distro. OP is free to find something that better fits their needs; and it appears they have.
I see no problems with someone showing frustration, and in this case I don't think arch should be proud of this example.
This is very much that, and why arch has the reputation it does. It will always be a fringe distro with the way the people (you included) shame and gatekeep.
omg you guys are fragile af
I just had this exact same issue. I installed the package. Done.
No whining. It's one fucking line of code.
They are not tech support. Maybe call applecare.
Why even type this?
Do you feel better doing so?
This is not a support forum, this is not tech support, this is lemmy and other then giving a great example of what the OP is getting at what does your comment address?
the community is the worst part of most things, the RTFM attitude is better than toxic positivity though
load more comments
(1 replies)
IMHO the actual problem here is the Arch moderator being an ass.
This happens in all operating systems from time to time. An update kills an app. Usually, the app is wildly out of date and hanging on to the last vestiges of a deprecated call that finally gets removed. I recently experienced this with V4L (for OBS virtual camera) and a kernel update in NixOS. Had one hell of a time tracking it down. It was one of the twice-yearly OS upgrades. Luckily, I had only updated one of my devices, and it still worked on the old one. After tearing apart the changes, I was finally able to specify V4L and a Linux kernel version. Immediately, the problem popped right out. The new kernel now needs a specific value passed for the expected video stream, where it used to use a default if it wasn't specified.
Apple breaks apps all the time. Windows does, but less so. The difference is usually before an update happens, Windows and Apple have had TONs of people testing on their own teams and their insiders people.
In the end, I just needed to roll back the kernel one revision until the V4L guys make the change, or I needed to recompile V4L myself with the option defaulted to something useful.
I don't think you can safely get away from this kind of issue. (app incompatibility on upgrade, not mods being an ass)
Debian or Mint seem to be pretty welcoming and easy going to get rid of the asshole issues, but chances are, you're going to break something eventually, and it's going to be super hard to figure out why and how to get around it.
If that happened to me I'd not want to deal with that again either.
What has made arch work for me is BTRFS filesystem with the grub module grub-btrfs. It gives you BTRFS snapshots you can load into at grub and with snapper and auto snap it will automatically create a restore point before updating.
It's worked flawlessly and thanks to BTRFS black magic the snapshots don't take up much storage space. I also recommend BTRFS assistant in the aur if you don't mind using a gui.
If you want an easy arch setup + friendly community forums + easy BTRFS setup I can't recommended EndevourOS enough.
I use Fedora its a good reliable in between distro if you like fast updates but want tested updates.
I left Arch for the same reason but in relation to my system's graphics. If you are an end user, an operating system should work for you, not you for the system. I installed Tumbleweed 5 years ago and its snapper tool gives great peace of mind when using a rolling system. My advice, try Tumbleweed, its package manager (zypper) already supports parallel downloads and although it is slower than pacman, it is more complete in package and repository management (an example is what has happened in Arch recently with firmware packages and that requires manual user intervention because pacman cannot make those changes automatically).
I'm running EndeavourOS and waiting for something like this to happen.
I ran Endeavour OS for 3 years, and it had a habit of breaking to no return every couple of months. I still liked it, but just got tired of that issue. Cachy OS has been much better
Is Cachy also Arch based?
Yup.
Cachy OS has been treating me very well. Perfect all around. Very helpful people and very nice. I am not going anywhere
I switched from Manjaro to Bazzite on my gaming PC. I don't have time to read changelogs.
Things went fantastically so I put Kinoite on my laptop. I do a lot more random shit on the laptop so it's a bit more complicated but so far so good. Atomic distros take getting used to but it still feels less stressful than coming back to my computer after a few days and digging through like 100+ package updates and eventually saying "Fuck it" and just updating blindly.
LMDE. Debian stability with the usability of mint. It works.... That's it. No gimmicks.
Use Gentoo, as it is way more stable and can do anything that Arch can.
view more: next ›