this post was submitted on 08 Aug 2025
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[–] Eiri@lemmy.ca 23 points 1 week ago (2 children)

I hate how self-checkout treats me like a child and speaks and prompts me a zillion times for things I don't want. How many bags do you want to buy? None, because I have mine like 90% of people, geez. How about a donation? Unexpected item in bagging area. TAKE YOUR RECEIPT. Nooooo

And it even SPEAKS. LOUDLY. It burns through ALL my patience within seconds.

If it just let me scan my stuff having me tap on a touchscreen, and then just let me stay the payment machine in a single touch, and it were silent ... I might tolerate it. Otherwise, get back, demon.

[–] SomethingBurger@jlai.lu 18 points 1 week ago (6 children)

They have to do this because the average shopper has negative IQ. These machines need to be as simple to use as possible.

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[–] Luvs2Spuj@lemmy.world 20 points 1 week ago* (last edited 1 week ago) (2 children)

It's a bullshit job though. Do you refuse to use elevators because they no longer have attendants? Having worked on a checkout at one time, it was always depressing. Plus there were other tasks that could be done and most people you deal with are awful.

People making the same old quips also make the job that little bit more unbearable - "must be free", urgh. Seriously you are not gods gift to comedy with these jokes, workers hear them 100 times every day and it is like some kind of compounding psychological damage each time.

[–] MrMcGasion@lemmy.world 11 points 1 week ago* (last edited 1 week ago)

This. If the attendant/clerk is telling me about the self checkout, I'm going to assume they don't want to deal with ringing me up, and I'll happily handle my own shit even if they are standing there on their phone not "working."

Now if a manager tells me to use the self checkout? Fuck that, absolutely, I don't work here. But I've got solidarity with the underpaid employees who'd rather not deal with me.

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[–] OldChicoAle@lemmy.world 19 points 1 week ago

This thread has made me feel so incredibly millennial.

[–] WraithGear@lemmy.world 18 points 1 week ago (1 children)

what has me upset is that they spent all that time getting rid of cashiers, for self check out… THEN THEY CLOSE 3/4 OF THEM! they will have 2 rows with a person there, for cigarettes and such, then have a single person watching 6 self checkouts. if trader joes/aldi had name brand snacks i would cut out wall-mart wholesale from my routine. the whole shopping experience is terrible, and for some reason wall mart is more expensive and worse quality

[–] Fredselfish@lemmy.world 18 points 1 week ago (5 children)

Also fucking greeters who want check your receipt. I don't stop, my wife won't acknowledge them. If you don't trust me to scan and pack my shit then bring back cashiers. Fuck that noise. And yes we should get a discount.

[–] Zron@lemmy.world 11 points 1 week ago (1 children)

They ask me for my receipt so I just hand it to them and keep walking.

They asked for my receipt, not to stop.

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[–] InvalidName2@lemmy.zip 18 points 1 week ago (6 children)

We all love to hate on Walmart, but in my part of the world, it's got the closest implementation to what I consider acceptable self-checkouts.

The biggest quality of life feature is that they don't use the the weight sensors in the bagging area. You can use the hand scanner to scan every item in your cart sans weighted produce, as fast as your body will allow.

On the flip side, most of the chain grocery stores in my area have the bagging area scanners that need constant overrides, use AI cameras that lock up after every third item and require an override each time, slow machines that seem to have to compute the pi to the 10 sextillionth digit after each item is scanned before it will be ready for you to place it in the bagging area, and things of that nature. Those suck for sure.

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[–] Passerby6497@lemmy.world 18 points 1 week ago (4 children)

Oh yeah, instead I'll get in the line behind Mildred who is paying by check and has to have a 20 minute conversation with the checker because her kids never call anymore. Then after that the employee can slowly scan my items and pack them with cold stuff across all bags and fragile stuff under heavy stuff.

Having worked cashier in a past life, I'll gladly let the employees do better work than dealing with having to scan my shit and do a bad job packing for me.

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[–] callouscomic@lemmy.zip 17 points 1 week ago

I prefer self-checkout to reduce the amount of having to talk to or look at someone else.

[–] KombatWombat@lemmy.world 16 points 1 week ago (3 children)

I suppose you might also leave trash at your seat in a movie theater or restaurant. After all, cleaning up is someone else's job and you don't even work there. Plus, you can pat yourself on the back for contributing to that person's job security with your added burden like some of the people here.

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[–] bigbabybilly@lemmy.world 16 points 1 week ago

Meh. I’m usually happy to just scan my own shit and bounce. Even a $500 Costco trip. I usually shop with earbuds in, so it’s just me and some tunes anyway. I just switch off my brain, follow my list, and go.

[–] kerf@lemmy.world 16 points 1 week ago (6 children)

You people don't have self scanning? Pick a barcode scanner at the entrance, scan everything when you put it in your bags in the cart, and just pay at the exit and walk out (unless you get a semi-rare random check). One of the favorite features of the store I use is that I fill the shopping list at home in the app (that can be shared with other accounts) and then I see the list in my phone or the store scanner, sorted by the order of sections in the store, so eg. all fruit and vegetables will be next on the list when I get to that section. I also like that you see your total in real time and the scanner reminds you if there's a "3 for 2" or other offers.

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[–] MrSmith@lemmy.world 16 points 1 week ago (3 children)

Tell me the OP is from the US without telling me they're from the US.

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[–] JandroDelSol@lemmy.world 15 points 1 week ago (6 children)

oh nooooo, how dare they offer you a convenient option that saves time

[–] OldChicoAle@lemmy.world 20 points 1 week ago (3 children)

UNEXPECTED ITEM IN BAGGING AREA. Sorry, Jandro, I'm not here to get yelled at by a clanker.

[–] crusty@lemmy.dbzer0.com 12 points 1 week ago* (last edited 1 week ago) (7 children)

I've heard self checkout is terrible in the US, however in Europe they're generally pretty nice

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[–] FrowingFostek@lemmy.world 14 points 1 week ago (2 children)

It's a pretty solid hill I'm willing to die on. I like people, even if I disapprove of our economic model I will always choose humanity.

The day I choose a machine over people for the sake of expedience, I feel I will be deserving of the isolation I've earned.

[–] CosmicTurtle0@lemmy.dbzer0.com 18 points 1 week ago (3 children)

I die on this hill for a different reason: the store holds the customer responsible for scanning or incorrectly scanning your merchandise. There was an article of a store calling the cops to arrest someone who accidentally forgot to scan something on the bottom of their cart.

Self checkout is a way for companies not only to get rid of a job, but to shift shrink liability to the customer.

If you're going to make me scan my own merchandise, then the store should wave my liability if I get it wrong.

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[–] stevedice@sh.itjust.works 14 points 1 week ago (1 children)

Wait, is this a thing? What's wrong with you people?

[–] snowby@lemmy.ca 15 points 1 week ago (7 children)

I love my self-checkout, so much better than waiting in line for a slow cashier to make chitchat.

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[–] LAN_Mower@lemmybefree.net 13 points 1 week ago

I had one of those self checkout machines think we were shoplifting. We had to sit there while the employees went through the video feed to verify it was an error. It was embarrassing. We were treated like criminals.

My local Walmart does that. I just wait by the cigarette area until someone comes by. They ask what kind of cigarettes and I just say I don't smoke.

Also, I use cash for everything. The amount of times that these machines don't have change or accept cash is frequent.

[–] sturger@sh.itjust.works 13 points 1 week ago* (last edited 1 week ago)

I am definitely not an outgoing or social person, but a big "Thank You" to all those pro-self-checkout folks ITT for making me feel like a social butterfly. I'm gonna brag and annouce I can say, "Hi." and "Thanks" to a cashier like a goddamn boss.

That is if the cashier isn't even more socially awkward/angry at their boss than I am and refuses to talk at all.

Woot! I'm gonna run for office!

Reporter: "Sturger, how are your policies going to improve life for the average voter?"
Me: "Get these goddamn cameras and microphones out of my fucking face. Thanks."

Camera pans as I push my shopping cart out the door like a pro.

[–] d00phy@lemmy.world 12 points 1 week ago

Unfortunately a lot of stores in my area have either done away with traditional checkout in favor of self-checkout, or they only ever have 1 or 2 registers open. So either way, we get long lines. And they wonder why we buy so much online!

[–] anarchy79@lemmy.world 11 points 1 week ago* (last edited 1 week ago) (1 children)

Reminds me of this Bill Burr clip.

"You know what I hate about these corporate chains? You go in there you're paying for a business, they make you like do half the job now. I don't get it. Like I walk in there,

- Hey, lemme get a turkey sandwich. Lettuce, tomato, on rye, with mayonnaise.

The guy behind the counter's like,

- All right, turkey sandwich, lettuce, tomato, on rye.

- And mayonnaise.

- Oh, the mayonnaise is, uuh, right over there.

- Really? Why don't you, UUH, fucking GO OVER THERE and, UUH, put it on my sandwich?"

(Yeah I just wrote that out. Why? Fuck you I don't have to explain myself to you.)

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[–] fading_person@lemmy.zip 11 points 1 week ago (4 children)

I don't use self checkout because I'm afraid of messing up something and getting judged by people :(

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