“With Apple Care — which costs $500 for the Vision Pro — there’s a $299 deductible for damaging the cover glass. Without it, it’ll cost $799.” Lmao what? So it’s exactly the same unless you somehow manage to break it twice within the same period? That’s dumb as shit lol
But at this rate, maybe people will break it twice... Dat Apple build quality.
Manufacturing defects would be covered by the hardware warranty. Apple care wouldn’t come into play at all.
Any time a product has multiple failure in a point like this, in this case a narrow part of a glass structure, it is a design defect. These are all in exactly the same place, right in the middle above the nose.
It should be obvious that the location of the crack is where the glass could bend when the sides are pulled in to fit the person's face when the straps holding in on are tightened. Clearly they allow that area to flex too much for the materials used to hold up.
No, it's definitely user error. Apple clearly states in the manual, that you're not supposed to use the goggles like goggles!
So the goggles, they do nothing?
They're clearly looking through it wrong.
Not a design defect a mfg defect. Glass doesn't split perfectly like that if it's a design issue imo.
While it is possible that manufacturing could contribute, if the quality control is done and the tolerances are withing the design specs and it fails then it is a design issue. A better design would handle a significant amount of extra stress in this part of the goggles.
There’s some speculation that this may be a heating issue when charging the Vision Pro in the case or with the cover on. Others contend it might be a manufacturing problem with the glass or simply a design flaw that puts too much tension on that particular area.
That's all the same problem.
This makes no sense. The battery isn’t in the Vision Pro. There’s nothing in there to get hot while charging.
Not charging, but the screen and processors create some heat.
There are two cooling fans in the headset. Heat is definitely something being actively mitigated. Check out the iFixit teardown.
Kind of ironic, that they've learned nothing from the exact same issue that practically half of iPhone 3g/3gs owners had
Whomst can say they never accidentally slammed their face on a wall when wearing VR goggles
I haven't faceplanted, but I have punched myself in the headset repeatedly. Turns out looking at things up close is not advisable when your face happens to have an invisible box strapped to it.
If you need it fixed the Apple store can’t fix it in-house and will have to send it out for depot repair
I really do not understand the decision for the frontal display. It adds a huuuge amount of weight and its sole function to show the artificial eyes is mediocre at best, watch MKBHD's video: https://m.youtube.com/watch?v=dtp6b76pMak
You’re 100% right. I have one and everyone has said they can’t see my eyes on there at all, or barely can if they squint at it. It’s completely pointless, yet Apple marketed this feature heavily. It’s one of the many reasons why I’m considering returning it.
Better return it before the front cracks
This could cause them to be refunded, and they will make better purchasing decisions.
Unclear? They're putting it on [aka: holding it] wrong. User error.
Lets hope, for Apple's sake, that this isn't a Q2 Elite Strap debacle.
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