this post was submitted on 23 Aug 2023
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8
T-mobile customer support is a dumpster fire (sh.itjust.works)
submitted 2 years ago by _haha_oh_wow_@sh.itjust.works to c/t_mobile@lemmy.ml
8 comments fedilink hide all child comments
 

Anybody else have consistently awful experiences with them? They used to be good maybe 10 years ago but since then, every experience I've had with them from mobile to home Internet has just been fucking terrible!

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[–] reddig33@lemmy.world 4 points 2 years ago (3 children)

They were fine until they merged with Sprint. Sprint ruins everything it touches. That merger should never have been approved.

[–] shortwavesurfer@monero.town 1 points 2 years ago (1 children)

But then we would not have n41. Sure it comes with its issues, but damn has it been good for the overall network.

[–] reddig33@lemmy.world 1 points 2 years ago (1 children)

If you say so. My reception switched to Edge yesterday in part of town. I kid you not.

[–] shortwavesurfer@monero.town 1 points 2 years ago

Not fun. My guess would be tower work or network config changes.

[–] _haha_oh_wow_@sh.itjust.works 0 points 2 years ago

No, they sucked even before then but I would agree they're worse post-merger.

[–] AlecSadler@lemmy.ml 2 points 2 years ago

Legeres-era not too shabby.

Now...makes me want to run. But oddly enough T-Mobile has the best coverage in my area :/

[–] shortwavesurfer@monero.town 1 points 2 years ago

Actually, no. They have been able to fix my problems quickly the few times i have needed them. Then again though i have never had any customer service close to what Ting offered.