Do they want you to fax them your Id?

Whatever this company is doing, stay away from it. This is ridiculous. Fax isn't encrypted at all. Anyone asking you to do this has no idea about security and shouldn't handle your data.

Also please don't use some random fax app from the play store. They all seem sketchy as hell.

I would like to suggest that anyone who in the year 2024 insists on you communicating with them by fax can't be trusted and your best solution is therefore to stay away.

The comments here in relation to the arcane nature of fax machines might not be aware that often this relates to legal requirements to receive physical proof.

Interestingly, nobody has to my knowledge challenged the wisdom of this requirement in court. At the end of the day, there is no real way to prove your identity using either a letter or a fax.

Using email, you could exchange an electronic key in person and know that the sender has the agreed key. Note that it still doesn't prove the identity of the sender.

They don't have fax machines where I live.

The 21st century.

This requirement is designed to be hard, and as such is a major red flag to me.
What else is this company going to be difficult with?
Can i only get customer support or cancel my account in person, between 9-4 on the 2nd Friday of the month?
I would consider alternatives, if possible.

A fax machine? LOL wut?! What year is this? Fuck me that's aggressively backwards.

Post offices could work; hovever I wouldn't really reccomend working with a bank that doesn't have modern ways to recieve customer data.

FaxSalad. I also have needed to send a fax when I have virtually zero paper, or even when I do have paper I still have no fax machine.

You can even send it as HIPAA-compliant which they don’t (or are not supposed to) keep a server-side copy.

Well that’s a tech I haven’t heard of in a while. I suppose it tracks that if telegrams were still in use till 2006 that fax’s would still be in use today.

To help answer your question, a cursory search turned this up:

https://www.howtogeek.com/218505/how-to-fax-a-document-from-your-smartphone/

https://www.getfaxing.com/2016/05/02/can-i-use-my-mobile-cell-phone-as-a-fax-modem-to-send-a-fax/

Honestly, it should be possible to send faxes from your cell phone for free though. Or from a laptop using your cellphone’s voice line. It’s a phone after all and fax machines sent their data over phone lines. I seem to remember using my cell phone for dial up internet back in the day, so it should have been possible to send faxes at that time as well. Unless there is an OS limitation, I can’t see any reason why that might have changed, even with the changes in tech since then. Hell of a rabbit hole you’ve found for me! Thanks!

Have you asked if you can't use regular physical mail or walk the papers to an office yourself?

Otherwise you'd be better off finding someone in an office somewhere that still has a working fax machine and offering them a few bucks to send it

I've used Fax.Plus several times with no issues, though not in at least a couple of years. Also used eFax a ton back in the day.

there's an app called eFax but I don't know if it's free. your local FedEx store will probably send a fax for you for like a dollar

I used to work at a car dealership, this was like 15 years ago, and even then we already had an email system set up that could send and receive faxes for insurance shit.